Ordering
We also sell only on Etsy, so go to the STORE section to be transferred to our shop there.
We usually ship within 1-2 days of receipt of order unless we are in production of an item.
Frequently Asked Questions
Can you ship anywhere in the world?
Yes, we can ship anywhere in the world. Be sure to check your countries status on receiving packages from the US
Can I exchange my part for the same part you just announced you made a change on?
Every part I make I am constantly tweaking, modifying, and improving. There are always revisions, sometimes only after a few parts have been made I will redesign and remake a mold to improve something that I see needs to be changed. Because of this reason, and always evolving and always changing I cannot offer exchanges. Most of the time the change is so small and makes no difference other then giving me a piece of mind about the part I am putting out. Other times the changes are a little more drastic and even the dimensions may differ, but over all it is the same part and there is no need really to want to exchange it for a new one.
I am passing through town, can I come to the shop to buy a part?
We have no shop, we have no storefront, we have no door with an open sign. Everything we make is made in a small garage in a residential neighborhood. While there is no real shop to come tour, or store to visit I would be happy to sell you a part in person if you happen to be traveling through our little town. I have even delivered parts directly to customers in my area, and installed the parts directly on their bikes for them.
I have an issue with my product, what can be done?
Its very rare that a customer has an issue with one of our parts, but it does happen that I may of overlooked something before it went into the box. If you have a problem for any reason at all please contact us any way you choose from our Contact Us page on the website. Most of our parts carry a 14 day money back guarantee if your unhappy for any reason. You will also want to read our Terms and Conditions page to see what is eligible for a full refund or partial. We strive to make the customer happy, and we are willing to work to fix the problem and ask that you give us a chance at doing so. If you return an item, you are responsible for the return shipping.
My tracking numbers says the item was delivered, but I don't have it!
First please contact whoever was the carrier of the product (FedEx or USPS) and ask them where it was delivered at. 9 out of 10 times they can tell you where exactly it was left and problem solved. If by chance your package isnt found,.. please contact me and I will contact FedEx in your behalf to find the package for you. If your item was shipped USPS, and you cannot find it after contacting your local post office I can make a claim only if the package has not been declared as delivered. Once they mark it delivered,.. I cannot make a claim and unless you requested insurance on the item, there isnt much either of us can do.
Do you still make items you used to make? Like the Excalibur Chainsaws?
Short answer is no. If it is not listed on the Etsy store, we no longer offer it. Occasionally some of the past limited run items will return to fill the limited run, but things like Chainsaws, Masks, are no longer being made.